FAQs

How can I tell if a vintage item will fit?
Navigating the world of online vintage clothing can be tricky, which is why we go the extra mile to provide comprehensive measurements and accompanying images in our listings. Our “flat lay” measurements, taken when a garment is laid flat, offer clarity across relevant areas. To ensure a similar fit, we encourage you to measure and compare your own clothing at home. For circumference measurements like waist or cuff, simply double the provided measurement. We’re here to make your vintage shopping experience as seamless as possible!
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What is the best way to clean vintage clothing?

For cleaning vintage clothing, simplicity is key. Begin by testing a less visible area of the garment and opt for gentle ingredients such as cold water, mild soap, baking soda, and vinegar. Reserve stronger stain removers like hydrogen peroxide, borax, bleach, and hot water for tougher stains, if necessary. For most vintage pieces, a gentle hand wash in cold or lukewarm water with a touch of soap, along with vinegar or baking soda for stains and odors, works wonders. Air or line drying is preferable whenever feasible, and consider steaming instead of ironing for a more delicate approach to preserving the fabric.

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I ordered something by mistake. How do cancel it?

If you accidentally ordered an item, we’re happy to cancel it for you within our 6-hour cancellation window. However, if the order has already been shipped, you’ll need to adhere to our return policy. Please note that cancellation requests will incur charges from the payment providers, as they do not refund us for their fees.

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How do you ship fragile items?

We take the utmost care when shipping fragile items. While each item differs in its requirements we have some basic rules we follow such as providing 3 layers of bubble wrap around objects and leaving a gap for filler (either biodegradable packing peanuts or paper) to lessen impact and prevent shifting during transport. 
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Can I view or try on an item before purchasing if I am local to, or visiting, the area?
Absolutely! Please send us a message instead of purchasing the item, and we will reserve the item for your visit. We will message you to set up a time and location to view and inspect the item or try on the clothing. 
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How does the LOCAL PICK UP option work?
When you select local pick up as your delivery option, you receive an email within 24 hours to confirm your order. Our Standard pick up location is noon-4 p.m. weekdays at 374 Woodstock Road (3 minute drive from the Mahone Bay Visitors Information Centre).
If you have a preferred time please email or message to make other arrangements. Please make yourself available via the contact methods you provided in case plans change.
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How can I verify the legitimacy of this site or other sites?
There are a few ways to verify the legitimacy of a site. 
First, look at other photos in the shop. You should see that there are common elements linking many of the items together like background content, the style of the images between products (close ups, measurements, same colour measuring tape or same background objects), or the kinds of items being sold. Sure these things might change over time, but you should be able to find enough proof that the same person took most of the photos and curated the same kind of items. 

Second, you could visit The Hanger and Clasp social media profiles and look through the history of posted content on those profiles. You should see similarities between the items in this site and those profiles: 
Facebook: https://m.facebook.com/thehangerandclasp
Instagram: https://www.instagram.com/thehangerandclasp/

In addition, you could visit our Etsy shop where we have many reviews of our service:

With these 3 steps, you should be building a pretty good understanding of who I am and what is organic develop and consistently important to me. However, if you are still in doubt, I’d be happy to send you a fresh photo of the item you wish to purchase next to the headlines from a popular online news source that you can verify as current events. If you would like this service, please email via our contact page.